Before placing your order please read the following Terms and Conditions:

By making a purchase on you are accepting the terms and conditions described in this document, declaring that you understand & agree with the general terms and conditions listed here.



  • Our online store is accessible to eye-care professionals only (opticians, optometrists,ophthalmologists..). You will need to sign up and make an account to be able to use the platform and place an order. We manually review every new account.
  • You agree to place an order on our website using your company’s correct name, address and any other details requested.
  • We will not share, sell or misuse any information you submit to us. All information you provide will be used only for the purpose of processing your order.
  • Once you have created a user account you are able to begin shopping.
  • No minimum order amount is required.
  • Before you confirm your order, please double check all the details listed, such as: billing, shipping address, contact person, VAT Number (Europe only).
  • After we receive your order, we will need 50% advance payment in order to start the preparation of your order. We will keep your order active for 7 days, after that it will be cancelled automatically.
  • As soon as we receive your payment, our warehouse will prepare your products or if your products are not in stock, we will order it from our supplier’s warehouse.
  • Your final invoice (the rest of your 50% payment + delivery costs) along with all packaging details – size of each box, weight and dimensions, will be sent to you by email. The delivery costs will be calculated by weight and country zones and will be shown separately in the overview of the order.
  • To our loyal customers we approve discounts. Discounts are calculated automatically and will be added to your next order.
  • Prices displayed on are correct at time of display. We reserve the right to modify prices whether due to updates by suppliers, typographical errors, occasional promotions or currency conversion. However, once your order has been accepted, we will not change the price that applies without your agreement.
  • We shall not be liable to any person for any damage or loss that may arise from the use of any products purchased from or advertised on our website.
  • We do not accept responsibility and will not be liable for any damage to the products caused by you.
  • We reserve the right to cancel any order at any time in the following cases: products are not available, the data you provided to us in connection with your purchase is incorrect or cannot be checked, your order is marked as suspicious or otherwise suggestive of fraud by our security systems.
  • If you would like to receive promotions, updates and special offers from you can subscribe to our newsletter. By clicking unsubscribe, you will have the ability to opt-out from receiving newsletters from us in the future.
  • Any disputes or conflicts that may arise as a consequence of the use of website will be resolved in accordance with current EU legislation



  • All products advertised on are subject to availability. We are aware how important availability information is to you. We strive to update availability as accurately as possible.
  • Due to the large number of products, sometimes an error occurs, unfortunately, even with the suppliers. Upon request or at the latest when processing your order, we will always inform you if there is a problem with your order or any unexpected delay.
  • If we are not able to supply the product specified in the order because it’s no longer available, you will not be charged and we will refund any payment already made by you. In those circumstances we will not be liable for any loss or damage suffered by you as a result of the failure to supply the product.
  • We apologize in advance for any inaccuracies that may occur exceptionally.



  • Payment is always done before delivery. We accept BANK TO BANK WIRE TRANSFER, bank fees at customer charge.
  • All transactions are processed in EUR. All other currencies displayed online are given as a guide only, and may be subject to alteration.
  • Our sales team need to receive 50% down payment up to 7 days from the day you placed the order. If not, the order will be canceled.
  • Also, our sales team need to receive the rest of your payment up to 14 days once the order is ready in our warehouse.
  • If not, the order will be canceled, the pieces will be back into stock and we will keep 20% of the advance payment amount for restocking fees purposes.
  • As stated in terms of sale, your final invoice (the rest of your 50% payment + delivery costs) along with all packaging details – size of each box, weight and dimensions, will be sent to you by email. The delivery costs will be calculated by weight and country zones and will be shown separately in the overview of the order.



  • All items will be delivered to the address specified by the customer on the order. After receipt the risk of damage to the products is passed to you.
  • We provide fast and reliable shipping worldwide with the best standard or express courier companies. All orders are insured and will be provided with a tracking number. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
  • We will do our best and try to find the best shipping rates for you.
  • Delivery time: We aim to send out all orders as soon as possible, from 10 days minimum to 4 weeks maximum after down payment receipt – it depends on stock level, distance and route of the delivery. In case you choose standard delivery by regular post, delivery time may vary.
  • Order processing time: Monday to Friday 9am – 5pm (GMT+1).
  • When ordering products for delivery outside of the EU, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
  • Upon delivery of products you should carefully inspect them. If any of the products are damaged, please contact us immediately to inform us of the problem and do not use the products.
  • You should notify us immediately if your order is not delivered by the expected date.
  • In rare cases of products which appear to have been lost in transit, you will be required to complete a non-delivery report form provided by us. We will investigate the matter and make inquiries with the carrier. If we find that the products have been lost in transit, we will replace them without charge if available or offer refund.



  • EUR 1
    We can provide EUR1 for merchandise produced in European community only.
    We can also provide Partial EUR1 if you choose items produced outside of the European community.
    We can provide a certificate of origin only for the countries that require it, it’s not automatically done by our administration.
    We can supply sanitized invoice only for custom order.



  • We supply only authentic products.
  • Optical frames and sunglasses are delivered with original packaging. We do not issue warranty for either.
  • In case of receiving a product damaged in transit, you will have 8 days to contact us by email. For further information please read our Returns and Refund policy.



  • The protective case pictures are non-contractual.
  • We provide original brand protective cases with the products. Brands change protective cases design frequently, we only present them on our website. Therefore, we cannot guaranty you will receive exactly the same case.