After we approve your access to our platform, you can start ordering online, directly from our web site.
After you finish your selection and go through check out process, the summary of your order will be sent to you and to us by e-mail.
Your pro-forma invoice will be available inside the online area “My Account – Orders” where you can click and download each invoice.
Before you confirm your online order, we kindly ask you to double check all the details, such as: billing, shipping address, contact person, VAT Number (Europe only)…
After we receive your order, we will need 50% advance payment in order to start the preparation of your order. We will keep your order active for 7 days, after that it will be cancelled automatically.
As soon as we receive the payment, our warehouse will prepare your merchandise or if your merchandise is not in stock, we will order it from our supplier’s warehouse. Your final invoice (the rest of your 50% payment + delivery costs) along with all packing details – size of each box, weight and dimensions, will be sent to you by email. The delivery costs will be calculated by weight and country zones and will be shown separately in the overview of the order.
AVAILABILITY OF PRODUCTS
We are aware how important information about the availability of products is to you. We strive to update availability information as accurately as possible. Due to the large number of products, sometimes an error occurs, unfortunately, even with the suppliers. We apologize in advance for any inaccuracies that may occur exceptionally. Upon request or at the latest when processing your order, we will always inform you if there is a problem with your order or any unexpected delay.
From small individual orders to large shipments overseas – we provide fast and reliable shipping worldwide with the best standard or express courier companies. All orders are insured and will be provided with a tracking number.
We will do our best and try to find the best shipping rates for you.
Delivery time: from 2 weeks minimum to 4 weeks maximum after down payment receipt – it depends on stock level, distance and route of the delivery. In case you choose standard delivery by regular post, delivery time may vary.
Order processing time: Monday to Friday 9am – 5pm (GMT+1).
Payment is always done before delivery. We accept BANK TO BANK WIRE TRANSFER (bank fees at customer charge) in two currencies: US Dollars & Euros.
Our sales team need to receive 50% down payment up to 7 days from the day you placed the order. If not, the order will be canceled.
Also, our sales team need to receive the rest of your payment up to 14 days once the order is ready in our warehouse.
If not, the order will be canceled, the pieces will be back into stock and we will keep 20% of the advance payment amount for restocking fees purposes.
DOCUMENT SUPPORT FOR INTERNATIONAL SHIPMENT
We can provide EUR1 for merchandise produced in European community only.
We can also provide Partial EUR1 if you chose items produced outside of the European community.
CERTIFICATE OF ORIGIN
We can provide a certificate of origin only for the countries that require it, it’s not automatically done by our administration.
We can supply sanitized invoice only for custom order.
PRODUCT AUTHENTICITY& WARRANTY
We only supply authentic products. Optical frames and sunglasses are delivered with original packaging. In case of receiving a product(s) damaged in transit, you will have 8 days to contact us by email. We do not issue warranty for either.
The protective case pictures are non-contractual.
We provide original brand protective cases with the products. Brands produce different type of cases and change designs frequently, we only present them on our website. Therefore, we cannot guaranty you will receive exactly the same case.